SaaS

SaaS – Mid-Market HRIS Platform: Payroll Exception & Employer Ops AI

Timeline: Build: 9 weeks. Deploy: support shadowing. Optimization: 8 weeks tax season.

Business overview

Industry: HRIS/payroll SaaS. Size: tens of thousands of employers. Complexity: multi-state tax.

Common pain points

Manual ticket handling, hidden registration gaps, reactive support.

Full AI automation system (PrimeAxiom solution)

Ticket Triage Agent, Payroll Trace Agent, Employer Comms Agent, Registration Agent.

Automation workflow (detailed system flow)

1. Ticket or run alert.
2. AI correlates pay data.
3. Suggested fix paths.
4. Employer notifications.
5. Human approves money movement.
6. Resolution logged.
7. Models learn seasonal patterns.

AI agents & logic

Triage Agent, Trace Agent, Comms Agent, Compliance Agent.

Technical architecture

Read-heavy payroll APIs, audit logs, LLM with strict action policies.

Tools & integrations

Zendesk, internal payroll APIs, PostgreSQL, OpenAI, Twilio

Results

MTTR on payroll tickets −46%; employer-visible errors −39%; support cost per employer −28%; NRR +6 pts.

Timeline

Build: 9 weeks. Deploy: support shadowing. Optimization: 8 weeks tax season.