Hospitality – Full-Service Resort (Island Destination): Guest Journey & Revenue AI

Industry: luxury resort. Complexity: multi-outlet revenue.

Generic offers, siloed prefs, late recovery.

Concierge Agent, Upsell Agent, Booking Agent, Recovery Agent.

1. Booking signal.
2. AI plans preferences.
3. On-site offers timed.
4. Spa/dining slots optimized.
5. Feedback monitored.
6. Recovery workflows.
7. Loyalty learning.

Planner Agent, Revenue Agent, Service Agent.

Guest 360 graph, PMS/POS integration, LLM with brand voice.

Salesforce Hospitality, PMS, POS, PostgreSQL, OpenAI, Twilio

RevPAR uplift +8.1%; ancillary spend per guest +19%; service recovery incidents resolved pre-checkout +37%; GSS +0.6.

Build: 9 weeks. Deploy: tower phase. Optimization: 10 weeks personalization.