Case studies
Hospitality
Hospitality – Business Hotel Group (12 Properties): Group Sales & Event AI
Timeline: Build: 8 weeks. Deploy: property clusters. Optimization: 7 weeks menu libraries.
Business overview
Industry: business hotels. Complexity: conference-heavy mix.
Common pain points
Manual RFP, BEO chaos, billing leakage.
Full AI automation system (PrimeAxiom solution)
RFP Agent, Space Agent, Catering Agent, BEO Agent, Billing Agent.
Automation workflow (detailed system flow)
1. RFP arrives. 2. AI extracts requirements. 3. Availability checked. 4. Packages priced. 5. BEO generated. 6. Ops executes. 7. Reconcile actuals.
AI agents & logic
Parse Agent, Ops Agent, Recon Agent.
Technical architecture
Event graph, inventory sync, LLM for RFP nuance.
Tools & integrations
Salesforce, Delphi/ME, PostgreSQL, OpenAI, catering systems
Results
RFP response time −46%; BEO error rate −82%; banquet revenue leakage −29%; sales coordinator hours −53%.
Timeline
Build: 8 weeks. Deploy: property clusters. Optimization: 7 weeks menu libraries.